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We pride ourselves on first class user support, please message us on our chat if you have any questions

Frequently asked Questions

Question not answered? Please ask us on our chat widget. We pride ourselves on first class customer service.

Does Open Payout work in my country?

Yes, Open Payout works in all countries supported by Xero or QuickBooks

Does Open Payout charge per user?

No, Open Payout does not charge per user. You can invite as many users as you like to Open Payout.

Does Open Payout charge per store?

No, Open Payout does not charge extra per store connected. Open Payout charges based on the aggregate order volume of all your connected stores. For example if you have 4 stores connected to Open Payout but all 4 stores combined have less than 1000 orders per month, all them can be processed on an Open Payout Medium subscription.

Is Open Payout GDPR compliant?

Yes Open Payout is GDPR compliant. Read more about Open Payout's commitment to Confidentiality and Data Security

I am an accountant. How do I connect to my client's store?

If you don't have access to your client's store you can create a secure link to allow them to connect their store to Open Payout for you: See instructions here

I have multiple stores, can I connect them to the same account?

Yes, simply use the connect another store button on the Open Payout Dashboard